Sr. Associate, Customer Due Diligence

About Nclusion

About the Role

What You’ll Do

• Review and assess customers flagged during onboarding, resolving issues efficiently to support conversion while maintaining compliance standards
• Execute customer due diligence processes, including KYC/KYB verification for both individual and business customers
• Identify when enhanced due diligence (EDD) is required and ensure appropriate documentation and review is completed
• Evaluate onboarding documentation for completeness, accuracy, and consistency with internal policies
• Escalate higher-risk or complex cases to Compliance leadership with clear supporting rationale
• Support ongoing refinement of onboarding and review processes to improve speed and accuracy
• Partner with Product and Operations to ensure onboarding flows are practical and aligned with compliance requirements
• Track and report on onboarding reviews, flag trends, and common failure points

What You Bring to the Table

• 3+ years of experience in compliance, CDD/KYC, or customer onboarding within financial services or fintech
• Hands-on experience reviewing flagged customers and resolving onboarding issues in a production environment
• Familiarity with KYC/KYB processes for both individual and corporate customers
• Understanding of when enhanced due diligence (EDD) is required and what documentation is needed
• Experience in payments, money transfer, or similar environments (e.g., remittances) is a plus
• Strong attention to detail and ability to assess documentation quickly and accurately
• Ability to manage workflows independently and make sound decisions within defined guidelines
• Clear communication skills and comfort working within a compliance function; experience in fintech or emerging markets is a plus

Benefits and Perks

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture

Compensation