Customer Experience Officer (Korean Speaking, 6-Month Contract)

<p><strong>Purpose of Position</strong></p> <ul> <li>CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.</li> </ul> <p>&nbsp;</p> <p><strong>Job Description</strong></p> <ul> <li>Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.</li> <li>Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.</li> <li>Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.</li> <li>Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.</li> </ul> <p>&nbsp;</p> <p><strong>Requirement</strong></p> <ul> <li>Tertiary education with at least 1 year of customer service experience.</li> <li>TOPIK Level 6, plus strong written and spoken English and Chinese skills.</li> <li>Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.</li> <li>Creative, with a good grasp of the Internet, online culture, and consumer behaviour.</li> <li>Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.</li> <li>Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.</li> <li>Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.</li> </ul>