Customer Experience Specialist

<p>Job Type: Full-Time<br>Job Location: Onsite – Waukee Office<br>Hours: Monday-Friday, 8am-5pm</p> <p>Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience.</p> <hr> <p><strong>What You’ll Be Doing:</strong></p> <ul> <li>Support customer communication and follow-up tied to quotes, orders, and ongoing requests.</li> <li>Connect with customers by phone and email for check-ins, updates, and routine needs.</li> <li>Partner with Account Managers to help coordinate follow-up and keep communication consistent.</li> <li>Maintain accurate customer records and activity notes in our systems.</li> </ul> <p><strong>What We’re Looking for:</strong></p> <ul> <li>1-3 years of experience in customer service, administration, or office support.</li> <li>Ability to manage multiple customer requests and follow through to resolution.</li> <li>Strong attention to detail when documenting customer interactions and updates.</li> </ul> <p><strong>Join Our Team and Enjoy:</strong></p> <ul> <li>Full Benefits Package, including Medical, Dental, and Vision Insurance.</li> <li>Matching 401(k) Retirement Savings Plan.</li> <li>Continuous Training Opportunities and Career Advancement.</li> <li>Company Events, Team Events, Holiday Banquets, and Incentive Trips.</li> <li>Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.</li> </ul> <hr> <p>&nbsp;</p><div class="content-conclusion"><p>At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.</p></div>