Customer Experience Specialist

<p>We are looking for a customer service legend who can make every interaction count.</p> <p>If you love helping people, have a knack for communication, and want to work somewhere that values you as much as our customers, you might be the perfect fit.</p> <h2>The role</h2> <p>At Electric Kiwi, our Customer Experience Specialists are the heartbeat of our team. They make sure our customers get next-level support across phone, email, chat, and social media. No scripts - just real conversations, real connections, and real impact.</p> <p>We are all about making it better for our customers, our team, and our community. We know our people shine brightest when they can be themselves.</p> <h2>As a Customer Experience Specialist, you’ll be responsible for</h2> <ul> <li> <p>Be the friendly, problem-solving, go-to person for our customers across phone, email, chat, and social media</p> </li> <li> <p>Own customer queries from start to finish, because no one likes being passed around</p> </li> <li> <p>Bring energy and creativity to every conversation, making sure our customers feel heard, valued, and supported</p> </li> <li> <p>Keep our social media buzzing by engaging with customers, answering queries, and keeping the Electric Kiwi and Kiwi Mobile vibe alive</p> </li> <li> <p>Stay sharp with ongoing training and development, keeping you ahead of the game in a fast-moving industry.</p> </li> </ul> <h2>About you</h2> <p><em>We're not looking for just call centre experience. We are looking for people who love customer service and have exceptional communication skills.</em></p> <ul> <li> <p>You genuinely enjoy helping people and making their day better</p> </li> <li> <p>You are a natural at building relationships and having engaging conversations</p> </li> <li> <p>You own what you do, you take initiative and follow through</p> </li> <li> <p>You are cool under pressure, adaptable, and solution-focused</p> </li> <li> <p>You are confident on social media, whether responding to customers or creating fun, engaging content</p> </li> <li> <p>Maybe you've worked in hospitality, retail, tourism, or another customer-facing role and you're ready for your next step. If so, we would love to hear from you</p> </li> </ul> <p><em>No call centre or utilities experience? No problem. If you love customer service, we'll teach you the rest.</em></p> <p><strong>Bonus if you can start ASAP!</strong></p> <h2>How do we make it better for you?</h2> <p>At Electric Kiwi, we put people first, our customers and our team. That means:</p> <ul> <li> <p>Fixed shifts, because life outside of work matters</p> </li> <li> <p>Stunning ocean views and office dogs!</p> </li> <li> <p>Five extra paid leave days every year to look after your wellbeing</p> </li> <li> <p>Better-than-legal paid parental leave</p> </li> <li> <p>A team that loves to celebrate birthdays, milestones, and just about any excuse for cake</p> </li> </ul> <h2>Tell us how you can make it better!</h2> <p>If you are ready to bring your&nbsp;<strong>personality</strong>,&nbsp;<strong>energy</strong>, and&nbsp;<strong>love for great customer service</strong> to the table, apply now and tell us what makes you the perfect fit.&nbsp;</p>