Customer Experience Specialist (English speakers for summer job)

Turn everyday conversations into unforgettable holidays - combine your passion for customer service with your sales skills to inspire customers, exceed targets, and deliver exceptional experiences from the very first interaction.

• Own and deliver high-quality customer interactions, converting inbound enquiries into confirmed holiday bookings

• Collaborate with colleagues across teams and Awaze locations to ensure a seamless and consistent customer experience

• Analyse customer needs and recommend tailored holiday solutions, including upselling relevant add-ons such as insurance

• Handle post-booking enquiries and resolve customer issues efficiently, aiming for first-contact resolution

• Use systems and structured troubleshooting guides to accurately assess and manage customer queries

• Manage and escalate complex cases appropriately, ensuring timely and effective resolution

• Proven experience in a sales and/or customer service role

• Strong commercial awareness and confidence working towards targets and KPIs

• Solid administrative and system skills (e.g. Microsoft Office, Salesforce, or similar platforms)

• A structured, solution-oriented mindset with strong problem-solving abilities

• A proactive and collaborative approach to getting things done

• Own and deliver sales performance by converting enquiries into bookings and achieving targets

• Collaborate with colleagues to ensure consistent service delivery and knowledge sharing across teams

• Improve customer experience by resolving issues quickly and effectively, aiming for first-contact resolution

• Drive efficiency by optimising call handling times and adhering to processes and service standards

• Contribute to customer satisfaction, quality scores, and overall service excellence across the Contact Centre

• Generous discounts on holidays across our brands

• Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities