Customer Experience Specialist (Mandarin or Hebrew Speaker)

Cape Town1d ago

About the role

<div class="content-intro">Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at <a href="http://www.digicert.com/">www.digicert.com</a></div>Job summary We are in the market for a Customer Experience Specialist with professional working proficiency in Mandarin or Hebrew to join our team in Cape Town. As Customer Experience Specialist (Mandarin or Hebrew Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.   What you will do <ul> <li style="line-height: 1.4;">Review incoming application forms, validate and submit to DigiCert's technical department</li> <li style="line-height: 1.4;">Engage with external customers and internal stakeholders via phone, live chat, video calls and email</li> <li style="line-height: 1.4;">Research customer organizations and verify contact details online</li> <li style="line-height: 1.4;">Identify, document and alert managers of customer-call trends</li> <li style="line-height: 1.4;">Execute DigiCert's validation process according to our internal documentation</li> <li style="line-height: 1.4;">Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems</li> <li style="line-height: 1.4;">Coordinate the implementation or scheduling of validation testing with affected departments and team members</li> <li style="line-height: 1.4;">Learn product features and gather customer requirements to confer with management</li> <li style="line-height: 1.4;">Determine validation objectives and standards with internal managers</li> <li style="line-height: 1.4;">Create, populate, or maintain databases for tracking validation activities, test results, or validated systems</li> <li style="line-height: 1.4;">Process incoming and outgoing mail</li> </ul>   What you will have <ul> <li style="line-height: 1.4;">Professional working proficiency in Mandarin or Hebrew & English (essential)</li> <li style="line-height: 1.4;">1+ years' experience in a customer service or similar role</li> <li style="line-height: 1.4;">Tertiary qualification (advantageous) </li> <li style="line-height: 1.4;">Proven track-record in evaluating and mitigating risk</li> <li style="line-height: 1.4;">Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently</li> <li style="line-height: 1.4;">Excellent written and verbal communication skills</li> <li style="line-height: 1.4;">Tool experience: Microsoft Office and other software applications</li> </ul>   Benefits <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Competitive compensation and comprehensive benefits package  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Generous paid time off, including holidays and additional leave options  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Family-friendly leave policies, including maternity, paternity, and other supportive leave programs  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Pension, life insurance, and income protection benefits (location dependent)  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Program with 24/7 confidential support for employees and their families  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Education assistance and professional development opportunities  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Access to LinkedIn Learning and continuous learning resources  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee referral bonus program and additional company perks and discounts  </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Business travel insurance and global employee support programs</li> </ul>   #LI-FP1

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