Customer Growth Manager

<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong>Role Summary</strong></p> <p>We are looking for a strategic and data-driven professional to lead global programs focused on <strong>customer retention, revenue growth, and volume expansion</strong>. This role sits at the intersection of <strong>business strategy, analytics, and commercial execution</strong>, translating business drivers into scalable initiatives that improve key metrics across regions.</p> <p><strong>As the Active Customer Growth Program Manager</strong>, you’ll collaborate extensively with the regional commercial team, Product Marketing, Lifecycle Marketing, Product teams and analytics teams to deliver a 360° approach to customer engagement, ensuring that our strategies address the full customer journey and meet the unique needs of high-value customers in a scalable way. This role involves leveraging insights, analyzing trends, and managing cross-functional projects to enhance customer growth and retention. Some travel may be required.</p> <p><strong>Ideal Candidate</strong></p> <p>The ideal candidate is comfortable in a fast-paced, multi-tasking environment with strong problem-solving abilities. You should have solid business acumen and data skills, enabling you to effectively engage with stakeholders across regional commercial teams, marketing, operations, data analytics, product and BizTech Ops teams. As a self-starter, you’ll identify opportunities for global initiatives, drive team objectives, and develop execution plans. This role offers the chance to develop original ideas and solutions in a competitive, ever-changing business landscape.</p> <p><strong>What you’ll do</strong><strong> -</strong></p> <ol> <li><strong> Program Ownership &amp; Strategy: </strong>Lead the design and execution of global programs focused on Early Life engagement, retention, and customer expansion initiatives. As a Program Manager, you will translate business goals (logo and revenue retention, volume growth) into structured, scalable initiatives and continuously refine program strategy based on performance insights and market feedback.</li> <li><strong>Data-Driven Decision Making: </strong>Analyze customer behavior, segmentation, and performance metrics to identify growth and retention opportunities. As a Program Manager, you will define success metrics and track impact across your programs. Partner with Analytics teams to validate models (e.g., scoring accuracy, uplift measurement).</li> <li><strong>Global Stakeholder Management:</strong> Collaborate with regional Customer Success and commercial teams to adapt global frameworks to local market realities, ensure alignment with regional priorities, and drive adoption of global initiatives. Act as a central point of coordination across global and regional stakeholders.</li> <li><strong>Commercial Enablement &amp; Execution: </strong>The role also requires technical capabilities to translate strategy and business needs into clear business requirements for technical teams. This includes clearly mapping scenarios, flows, and processes, and orchestrating collaboration across the different teams involved in delivering the end solution or executing the program. Ensure clear ownership, governance, and accountability across teams.</li> <li><strong>Continuous Improvement &amp; Experimentation: </strong>Design and run experiments (A/B tests, pilot programs) to optimize performance. Identify bottlenecks (e.g., contactability, conversion) and implement solutions. Drive a culture of test-and-learn and iterative improvement.</li> </ol> <p><strong>&nbsp;</strong></p> <p><strong>Who you are - </strong></p> <ul> <li>6+ years of experience in Growth, Customer Success, Strategy, or Business Operations, ideally in fintech or tech environments</li> <li>Strong analytical skills with the ability to translate data into business actions</li> <li>Proven experience managing cross-functional and global initiatives</li> <li>Experience working with customer segmentation, lifecycle programs, or scoring models is a strong plus</li> <li>Ability to influence stakeholders across different regions and seniority levels</li> <li>Strong communication skills in English (written and verbal).</li> <li>Technical acumen (e.g., understanding of systems, data flows, or integrations) that enables effective translation between business requirements and technical execution</li> </ul> <p><strong>Success Profile</strong></p> <ul> <li>Strategic thinker with strong execution capabilities</li> <li>Highly data-driven and results-oriented</li> <li>Comfortable navigating ambiguity and building structure from scratch</li> <li>Strong collaboration and stakeholder management skills</li> <li>Customer-centric mindset with a focus on scalable impact</li> </ul><div class="content-conclusion"><p><strong><span data-contrast="auto">The Payoneer Ways of Working</span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:0}">&nbsp;</span></p> <p style="line-height: 1;"><strong><span data-contrast="auto">Act as our customer’s partner on the inside</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}"> <br></span><em><span data-contrast="auto">Learning what they need and creating what will help them go further.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Do it. Own it.</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}"> <br></span><em><span data-contrast="auto">Being fearlessly accountable in everything we do.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:0}"><strong><span data-contrast="auto">Continuously improve</span></strong> <br><em><span data-contrast="auto">Always striving for a higher standard than our last.</span></em>&nbsp;</span></p> <p><strong><span data-contrast="auto">Build each other up</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;<br></span><em><span data-contrast="auto">Helping each other grow, as professionals and people.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p style="line-height: 1;"><span data-contrast="auto"><span data-teams="true">If this sounds like a business, a community, and a mission you want to be part of, apply today.</span></span></p> <p><em>We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</em></p></div>