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Customer Happiness Excellence Manager: Skills & Training Enablement (all genders)
holidu
MalagaHybrid1mo ago
- Employment
- Permanent Full Time
About the role
Your future team Customer Happiness Excellence (CHX) is the enablement engine of Customer Service - ensuring every human and AI agent has the right knowledge, skills, and quality guardrails to deliver on our customer promise. We are a team of four pillars - Knowledge, Policy, Skill, and Quality Enablement - each owning a critical piece of that foundation. You will be owning the Skill Enablement pillar, responsible for the Customer Happiness Team's (CHT) operational readiness and capability build…
Read the full description on the original posting.
Perks & benefits
- Learning Budget
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