Customer Marketing Apprentice

<div class="content-intro"><p><strong>About Mirakl:</strong></p> <p>&nbsp;</p> <p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p> <p>&nbsp;</p> <p>For more information, visit&nbsp;<a href="http://www.mirakl.com">www.mirakl.com</a>.</p> <p>&nbsp;</p> <p><strong>Mirakl in Numbers:</strong></p> <ul> <li>🗓️ Founded in 2012 | Member of French Tech Next40</li> <li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li> </ul> <p>&nbsp;</p> <p><strong>Our Values:</strong></p> <p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p> <p>&nbsp;</p> <p>Our 5 values guide how we collaborate:</p> <ul> <li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li> <li>🏆 <strong>Get Things Done: </strong>&nbsp;We prioritize action and efficiency for impactful results</li> <li>🚀 <strong>Go Above &amp; Beyond:</strong>&nbsp; We tackle challenges proactively and always aim for excellence</li> <li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li> <li>🤝 <strong>Satisfy &amp; Empower Clients:</strong> We're committed to our clients' success</li> </ul> <p>&nbsp;</p></div><h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">The Team You'll Join</h3> <div id="BlockWrapper" class="s-group s-relative s-w-full !s-overflow-visible s-mt-0 s-my-2"> <div class="s-z-0 s-w-full"> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">You'll be part of our <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">EMEA Customer Marketing team</strong> led by Julie, Director Marketing. The team consists of marketers working together to drive global awareness of the Mirakl brand and fuel customer base growth — through great stories told by strong advocates.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">The team operates across three dimensions: <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Advocacy</strong> (marketing <em>with</em> customers), <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Community</strong> (driving adoption and retention), and <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Demand Generation</strong> (supporting upsells and account expansion). Customers are the North Star at the centre of everything we do.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">AI and agentic workflows are core to how we operate — Dust agents, LLMs, and automation are part of our daily toolkit.</div> </div> </div> <h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">Your Impact</h3> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Drive customer marketing and demand campaigns</strong>: support the execution of upsell and cross-sell campaigns in collaboration with Account Managers and the digital marketing team — shaping audiences, messaging, and content, then tracking results and reporting insights back to Customer Success and Marketing stakeholders</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Own customer communications</strong>: contribute to monthly newsletters, product trend updates, and feature release emails, segmented by audience and region, leveraging AI for content optimisation and segmentation logic</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Bring our customer community to life</strong>: support the planning and operational delivery of global webinars, regional EMEA events, and play a key role in executing Mirakl's Summit World Tour across Europe</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Power advocacy and sales enablement</strong>: organise and validate customer content (logos, dossiers, case studies), source compelling new customer stories through PR, videos, and case studies — and keep our customer knowledge base structured and searchable using AI agents</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Champion AI-powered ways of working</strong>: use AI tools daily (Dust, LLMs, automation platforms) to streamline reporting, content drafting, translations, and research — test new tools, share learnings with the team, and help build reusable Dust agents for Customer Marketing</li> </ul> <h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">What You'll Bring to the Role</h3> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Experience:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Currently enrolled in a Marketing Master's programme, seeking a&nbsp;<strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">1-year apprenticeship starting September 2026</strong></li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A first experience in marketing, communications, or events is a strong plus</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Demonstrated ability to manage a project or event end-to-end, with attention to process and detail</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Comfortable working with campaign performance data and reporting to multiple stakeholders</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Genuine hands-on curiosity with AI tools (ChatGPT, Claude, Dust, or similar), with an eagerness to build and use agentic workflows in day-to-day work</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Skills:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Bilingual in&nbsp;<strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">French and English</strong>&nbsp;(written and spoken); Spanish or German is a welcome bonus in our multicultural, EMEA-scope team</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Highly organised with strong attention to detail, able to manage multiple workstreams simultaneously</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Creative mindset with an eye for designing compelling emails and marketing content</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Strong interpersonal skills: comfortable collaborating across teams and representing Mirakl in a professional, positive manner</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Data-driven approach: able to analyse campaign results, surface insights, and communicate them clearly to stakeholders</li> </ul> <h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">Tools Used</h3> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">SalesForce, Hubspot, Canva, Figma</li> </ul> <h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">Languages</h3> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">French</strong>: Native or C2 level required</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">English</strong>: Fluent, C2 level required</li> </ul> <h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">Perks &amp; Benefits</h3> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A workplace that promotes well-being: team breakfasts, sports and yoga classes, social events</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A tailored onboarding programme to help you ramp up quickly and confidently</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Meaningful and progressive assignments to develop real marketing expertise</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A unique opportunity to grow inside a fast-scaling French unicorn, working alongside international teams</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Access to employee discounts via our CSE (ticketing and more)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Gymlib pass to support your well-being</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Modern offices in the heart of Paris (steps from the Eiffel Tower)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Swile meal voucher card</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">50% transport reimbursement (Navigo, bicycle, etc.)</li> </ul> <h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">Our Hiring Process</h3> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Please click the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">"Apply"</strong> button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.</div> <ol class="s-list-decimal s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Manual screening</strong>&nbsp;of your CV by a recruiter, followed by an&nbsp;<strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">AI-powered screening conversation (10 min) with Emma</strong>, Mirakl's AI Talent Ambassador, to explore your background and motivation for the role.&nbsp;<em>You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.</em></li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Intro call</strong>&nbsp;with the recruiter — get to know each other, discuss your background, and get your questions about Mirakl answered</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Hiring Manager Interview</strong>&nbsp;— a deep dive with your future manager on your experience, motivation, and approach to marketing</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Team Interview</strong>&nbsp;— meet a future colleague to assess fit with our 5 core values and team dynamics</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Welcome to Mirakl!</strong></li> </ol><div class="content-conclusion"><p><em>We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.</em></p> <p><em>As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, <a href="https://www.mirakl.com/recruitment-privacy-notice" target="_blank">here</a> in English and <a href="https://www.mirakl.com/fr-FR/recruitment-privacy-notice" target="_blank">here</a> in French.&nbsp;</em></p> <p><em>We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our </em><a href="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" target="_blank"><em>AI Guidelines for Candidates and Interviews</em></a><em>.</em></p></div>