Customer Onboarding and Integration Engineer

<p>&nbsp;</p> <p>Freedom Technology Solutions Group is seeking a <strong>Customer Onboarding and Integration Engineer</strong> to support our&nbsp;client’s intelligence analysis products and capabilities. This position involves providing software development,&nbsp;customer outreach, engagement, and onboarding capabilities that enhance existing and emerging client&nbsp;capabilities. This role focuses on supporting customer onboarding, coordinating integration activities, and enabling&nbsp;secure, efficient data movement across environments.</p> <p>The Journeyman Customer Onboarding and Integration Engineer work directly with mission partners, CDSO,&nbsp;and enterprise services such as Service+ to facilitate onboarding and integration efforts. This role bridges&nbsp;customer needs with technical implementation, ensuring onboarding activities align with mission&nbsp;requirements, compliance standards, and operational timelines.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Support customer onboarding and integration efforts for ACDaaS capabilities</li> <li>Act as a liaison between consumers, CDSO, Service+, and development teams</li> <li>Gather, document, and refine customer requirements, including data mapping and integration needs</li> <li>Coordinate onboarding activities to ensure alignment with ACDaaS compliance requirements</li> <li>Assist in implementing integration solutions in collaboration with development teams&nbsp;</li> <li>Facilitate communication between stakeholders to ensure timely and effective onboarding execution</li> <li>Track onboarding progress and provide visibility into integration status and outcomes</li> <li>Support troubleshooting of onboarding and integration issues</li> <li>Ensure onboarding activities align with established processes, standards, and mission objectives</li> <li>Contribute to documentation of onboarding procedures, integration patterns, and lessons learned</li> </ul> <p><strong>Key Technologies</strong></p> <ul> <li>Linux</li> <li>Familiarity with backend systems and integration concepts (APIs, data mapping, file-based transfers)</li> <li>Working knowledge of AWS services (S3, Lambda, SQS, SNS, ECS)</li> <li>Familiarity with CI/CD pipelines (GitLab CI/CD or similar)</li> <li>Understanding of containerized and serverless environments</li> <li>Familiarity with data transfer and file processing concepts</li> <li>Familiarity with dashboards, metrics, and operational visibility tools</li> <li>Understanding of secure data handling and access control concepts (IAM, least privilege)</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>Active TS/SCI clearance (eligible for CI Poly).</li> <li>3–7 years of experience in software development, system integration, or technical support roles</li> <li>Experience working directly with customers or stakeholders in a technical or mission environment</li> <li>Strong communication and coordination skills across technical and non-technical teams</li> <li>Experience gathering and documenting requirements</li> <li>Ability to manage multiple tasks and priorities in a dynamic environment</li> <li>Familiarity with Agile development practices</li> <li>Experience using GitLab or similar tools for collaboration and tracking</li> </ul> <p><strong>Desired Qualifications</strong></p> <ul> <li>Experience supporting customer onboarding or system integration efforts</li> <li>Familiarity secure data movement environments</li> <li>Experience working with enterprise service processes such as Service+</li> <li>Basic development or scripting experience (Python, JavaScript, or similar)</li> <li>Experience with data mapping or integration workflows (using JSON or other object notation)</li> <li>Familiarity with operational dashboards and metrics reporting</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p> <div><strong>What’s in It for You?</strong></div> <div>Flexible work environment</div> <div>A team mentality – work with friendly, like-minded professionals</div> <div>Work with innovative, cutting edge technologies</div> <div>Enjoy extremely competitive compensation and benefits</div> <div>A work-life balance you can count on</div> <div>Opportunities to grow and advance your career on our dime</div> <div>&nbsp;</div> <div><strong>The Benefits You Get with Freedom</strong></div> <div>Amazing benefits including matching 401k, fully paid medical, and more</div> <div>Generous paid time off – including paid site closure days</div> <div>Competitive salary offerings</div> <div>Paid training and tuition reimbursement</div> <div>Referral bonuses</div> <div>Fully paid life and disability</div> <div>Annual logo wear allowance</div> <div>Company sponsored events (game nights, holiday party, summer party, happy hours)</div> <div>Interested in learning more about Freedom and our culture?&nbsp; Contact us today!&nbsp; We’re constantly hosting hiring events in our office and elsewhere, to help you get a sense of what life is like at Freedom before joining the team.</div> <div>&nbsp;</div> <div>As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status</div> <div><a class="postings-link" href="https://mandatoryview.com/?LicenceId=68AE0E8B-8F89-4338-AECF-06FBE1679FD2&amp;ProductType=OnlineApplicant">Applicant Federal &amp; E-Verify Postings</a></div> <div>VEVRAA Federal Contractor</div> <div>&nbsp;</div> <div><strong>Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at</strong></div> <div><strong>Phone: 410-290-9035&nbsp;</strong></div> <div><strong>Email: recruiting@goftsg.com</strong></div> <div>&nbsp;</div> <div><strong>Equal Opportunity Employer, including disabled and veterans.</strong></div> <div>&nbsp;</div> <div><strong>If you want to view the EEO Law poster, please choose your language:&nbsp;</strong><a class="postings-link" href="https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf">English</a>&nbsp;-&nbsp;<a class="postings-link" href="https://www.eeoc.gov/employers/upload/eeoc_self_print_poster_spanish.pdf">Spanish</a>&nbsp;-&nbsp;<a class="postings-link" href="https://www.eeoc.gov/employers/upload/eeoc_self_print_poster_arabic.pdf">Arabic</a>&nbsp;-&nbsp;<a class="postings-link" href="https://www.eeoc.gov/employers/upload/eeoc_self_print_poster_chinese.pdf">Chinese</a></div> <div>&nbsp;</div> <div><strong>If you want to view the EEO Law Supplement poster, please choose your language:&nbsp;</strong><a class="postings-link" href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf">English</a>&nbsp;-&nbsp;<a class="postings-link" href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_SP_JRFQA508c.pdf">Spanish</a>&nbsp;-&nbsp;<a class="postings-link" href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_CH_JRFQA508c.pdf">Chinese</a></div> <div>&nbsp;</div> <div><strong>If you want to view the Pay Transparency Policy Statement, please click the link:&nbsp;</strong><a class="postings-link" href="https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf">English</a></div> <p>&nbsp;</p></div>