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About the role
<div class="content-intro"><p><strong><span data-contrast="none">About Forma.ai:</span></strong><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">Forma.ai is a </span><a href="https://www.forma.ai/forma-ai-closes-usd45-million-series-b-financing/">Series B</a><span data-contrast="none"> startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like OpenTable, Stryker, and Autodesk. </span></p>
<p><span data-contrast="none">Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. </span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">We’re welcoming equally driven individuals who are excited about creating something big!</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p></div><p><strong><span data-contrast="auto">About the team:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="auto">The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai and are results-driven and solutions-minded.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="auto">The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features </span><a href="http://forma.ai/"><span data-contrast="none">Forma.ai</span></a><span data-contrast="auto"> offers and ensuring that they get the most value from the platform.</span><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><strong><span data-contrast="none">What you'll be doing:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<p><span data-contrast="none">Reporting to the Senior Manager of Customer Operations, the <strong>Customer Operations Analyst Intern</strong></span><span data-contrast="none"> will be contributing in the following areas: </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<ul>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support) </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Build strong working relationships with key customer stakeholders, ensuring our clients realize Forma.ai's full value <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What we're looking for:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<ul>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Strength in Excel to perform data profiling, segmentation and aggregation </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Experience in working with large datasets and a strong understanding of logical structures of databases and workflows </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Understanding of data architecture and process flows </li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Analytical problem-solving ability, organizational, and project management skills<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></li>
</ul><div class="content-conclusion"><p><strong><span data-contrast="none">What you can expect from us:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<ul>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="none">Minimum vacation. </span></strong><span data-contrast="none">All Formadillos (yup, that’s what we call ourselves!) are entitled to a minimum of </span><span data-contrast="auto">25</span><span data-contrast="none"> days paid vacation and </span><span data-contrast="auto">7</span><span data-contrast="auto"> sick days (pro-rata) </span><span data-contrast="none">so you can rest and recharge </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Healthcare coverage.</span></strong><span data-contrast="none"> We have a full benefits package that includes medical,</span> <span data-contrast="none">vision, disability and life insurance, and a paid parental leave program </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Learning and development.</span></strong><span data-contrast="none"> Access the resources you want to help you grow in your role by utilizing our</span><span data-contrast="none"> $750 (~55k INR)</span><span data-contrast="none"> yearly training stipend </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Open communication. </span></strong><span data-contrast="none">You'll get to participate in weekly, company-wide stand-ups to understand our organizational priorities better</span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Growth</span></strong><span data-contrast="none">. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader</span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Work flexibility.</span></strong> <span data-contrast="auto">Forma team works in a hybrid model, employees will </span><span data-contrast="none">have the option to work</span><span data-contrast="auto"> - 3 days from office and 2 days from home. </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Equal opportunity:</span></strong><span data-contrast="none"> Forma is an equal opportunity employer and is committed to provide equal employment and advancement opportunities without regard to any class protected by applicable la</span><span data-contrast="none">w.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Our values:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<ul>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Work well, together. </span></strong><span data-contrast="none">We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Be precise. Be relentless. </span></strong><span data-contrast="none">We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":300}"> </span></li>
<li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="none">Love our tech. Love our customers. </span></strong><span data-contrast="none">Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Our commitment to you:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<p><span data-contrast="none">At Forma.ai, we’re diverse by design. We’re committed to having a workforce that reflects the communities in which we live and work. We also aim to have a barrier-free recruitment and selection process. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<p><span data-contrast="none">We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<p><span data-contrast="none">Please note all interviews are currently being conducted virtually. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p>
<p><span data-contrast="none">We thank all applicants for their interest.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":300}"> </span></p></div>
Perks & benefits
- Medical Insurance
- Paid Time Off
- Learning Budget
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