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About the role
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<p>At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.</p>
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<p><strong>The role </strong></p>
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<p data-start="2151" data-end="2330">Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the UK & Europe.</p>
<p data-start="2332" data-end="2619">We’re looking for a bilingual (English & French, Spanish or Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.</p>
<p data-start="2332" data-end="2619"> </p>
<p data-start="2332" data-end="2619"><strong>What you'll do</strong></p>
<ul>
<li data-start="2643" data-end="2707">Be the main point of contact for our merchants across the UK & Europe</li>
<li data-start="2710" data-end="2774">Own customer queries end-to-end via phone, email and live chat</li>
<li data-start="2777" data-end="2825">Investigate and resolve payment-related issues</li>
<li data-start="2828" data-end="2922">Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience</li>
<li data-start="2925" data-end="2992">Share customer feedback to help improve our product and processes</li>
</ul>
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<p><strong>What we are looking for </strong></p>
<ul>
<li data-start="3024" data-end="3051">Fluent English & one other language, either French, Spanish or Polish</li>
<li data-start="3054" data-end="3103">Strong communication and problem-solving skills</li>
<li data-start="3106" data-end="3149">Interest in fintech or financial services</li>
<li data-start="3152" data-end="3193">Organised, adaptable and eager to learn</li>
</ul>
<p> </p>
<p><strong>What happens next?</strong></p>
<p>Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!</p>
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<p><strong>Our hybrid approach</strong></p>
<p>Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.</p>
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<p> #LI-CG1 </p>
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