Customer Payments Administrator

What that means day to day

• Managing customer accounts to track outstanding balances and follow up on overdue payments by phone and email
• Processing customer payments, refunds and payment arrangements accurately, keeping records up to date at all times
• Investigating payment issues and resolving account queries quickly and professionally
• Working closely with internal teams and external partners to support collections activity and ensure the best outcome for customers
• Helping to maintain smooth day-to-day accounts receivable processes while supporting wider cash flow objectives

What you’ll need to be successful

• At least 3 years’ experience in a payments, accounts receivable or credit control role
• Good working knowledge of Microsoft Office
• Experience setting up payment arrangements with customers
• Strong attention to detail and problem-solving skills
• Confident, professional and customer-focused communication

What you'll get in return

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams 
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role