Customer Program Manager

This role carries end-to-end responsibility for a portfolio of products and solutions, rather than a single product. You will be accountable for the full lifecycle, from strategy definition and execution to ongoing management and eventual phase-out.

You will balance customer value, technical feasibility and business performance, acting as the single point of accountability for all product-related decisions within your scope.

 

Key Responsibilities

• Define and own the product and portfolio strategy in alignment with the healthcare and segment strategy
• Translate market, customer, technology and competitive insights into clear strategic choices
• Set and communicate a multi-year roadmap at portfolio level
• Make investment and prioritisation trade-offs and determine lifecycle positioning (invest, sustain, harvest, consolidate or exit)
• Own the business case and economic performance of the portfolio, including margin, ROI, revenue mix and cash impact
• Define and steer pricing strategies and value capture models, while managing cost, complexity and lifecycle profitability
• Take full accountability for commercial outcomes, beyond delivery
• Own the full lifecycle from opportunity identification to end-of-life, including go/no-go/stop decisions
• Ensure consistent execution of lifecycle decisions across Sales, R&D, Operations and Service
• Anticipate and manage risks such as obsolescence, capacity constraints, quality issues and margin erosion
• Lead cross-functional teams without hierarchical authority and act as an integrator across Product, R&D, Supply Chain, Quality, Service and Sales
• Provide clear direction and resolve conflicts with a strong business-first mindset, escalating when needed
• Act as a role model for product management, coaching Product Managers and shaping governance and ways of working

 

Your Profile

• Strong systems thinking with a clear understanding of value chains and lifecycle impact
• Ability to balance long-term strategy with short-term business priorities
• Confident decision-making, including making trade-offs with incomplete information
• Naturally adopts a portfolio management mindset rather than focusing on individual products
• Highly self-driven, proactive and accountable, with a strong sense of ownership
• Comfortable coaching and challenging stakeholders, acting as a credible sparring partner for senior leadership
• Sufficient technical depth to challenge R&D and system architects
• Strong understanding of customer workflows, system integration, and market dynamics
• Clear and structured communicator, able to translate complex trade-offs into actionable insights
• Builds trust through consistency, clarity and sound judgement

 

Our Offer

• A competitive salary package
• An interesting and challenging role with a high degree of ownership and autonomy
• The opportunity to work in an international environment where innovation plays a key role
• Access to internal learning opportunities
• A modern and professional working environment