Customer Service Administrator
Universal Business Team
- Employment
- Full-time
About the role
Location: Lisburn
Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.
About the Role
In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.
Key responsibilities include:
- Managing customer enquiries and providing outstanding service.
- Processing orders accurately and ensuring timely delivery.
- Building strong customer relationships to drive satisfaction and retention.
- Identifying opportunities for upselling and cross-selling.
- Supporting sales teams to achieve and exceed account targets.
- Collaborating with internal teams to streamline processes and improve workflows.
- Maintaining accurate records using CRM and sales software such as Sage.
Requirements
What We’re Looking For
The successful candidate will demonstrate:
- Proven experience in customer service, account management, or sales support.
- Strong proficiency with CRM systems and tools like Sage or Salesforce.
- Excellent verbal and written communication skills.
- A hands-on approach, with the ability to problem-solve and think proactively.
- Ability to adapt to new technologies and contribute to process improvement.
- A team-player mentality with the confidence to work independently.
Desirable:
- Experience in distribution, logistics, or manufacturing industries.
- Customer service or sales-related qualifications.
- Familiarity with process automation tools.
This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.
Benefits
Salary: £25,500 - £32,500 per annum
Company wide Bonus
Hours: Full-time, 8am- 4.30pm Monday- Friday
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