Customer Service Agent: Portuguese (afternoon shift)

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.&nbsp;</p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?&nbsp;</p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience?&nbsp;</p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About the role:<br></strong></span></p> <p>We love our customers and always aim to provide the best service. If you like working at home, this job is for you!&nbsp;</p> <p><strong>INFO: The Schedule for the afternoon-shift position is 4pm-00am&nbsp;(5 days/week) with 30 minutes of break.</strong></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You will be expected to:</span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Customer Service by e-mail, phone or social media for solving any incidents generated</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Managing incoming calls and chats and customer service inquiries</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Provide accurate, valid and complete information by using the right methods/tools</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Follow communication procedures, guidelines, and policies</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Take the extra mile to engage customers</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work schedule: 16:00 pm - 00:00 am with 30 minute break</span></li> </ul> <p><br><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About you:</strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience in User Support or Customer Service positions are highly valuable.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience using Zendesk is preferred.</span></li> <li style="font-weight: bold;"><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">High Portuguese level (oral &amp; written) and fluent in English</span></strong></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Skilled at planning, organizing, prioritizing and executing simultaneous tasks.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Have good communication and interpersonal skills.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are a solution-oriented and reliable professional.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are incredibly detail-orientated with excellent time-management skills.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are flexible. Everything can change very quickly and you know how to adapt</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Have excellent interpersonal and communication skills.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Be decisive and organized.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Love being part of a dynamic team in a growing company.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Candidates must reside in Spain</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">This role is located in<strong> Brazil.</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Benefits &amp; Perks</strong></span></p> <ul data-border="false" data-indent="0" data-stringify-type="unordered-list"> <li data-stringify-border="0" data-stringify-indent="0"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Home office</span></li> <li data-stringify-border="0" data-stringify-indent="0"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Great work environment with a young, international team of talented people to work with!</span></li> <li data-stringify-border="0" data-stringify-indent="0"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Possibility to receive in advance part of your salary by Payflow</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">40% discount on all Fever events and experiences&nbsp;</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Health Insurance</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Gympass Membership</span></li> </ul><div class="content-conclusion"><p>Thank you for considering joining Fever. We cannot wait to learn more about you!</p> <p>If you want to learn more about us: <a class="c-link" href="https://newsroom.feverup.com/en-US/" target="_blank" data-stringify-link="https://newsroom.feverup.com/en-UKI/208389-goldman-sachs-asset-management-leads-227m-investment-in-live-entertainment-tech-startup-fever" data-sk="tooltip_parent" data-remove-tab-index="true">Fever's Blog</a> | <a href="https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation" target="_blank">Tech.Eu</a> |<a class="c-link" href="https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/" target="_blank" data-stringify-link="https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/" data-sk="tooltip_parent" data-remove-tab-index="true">TechCrunch</a></p> <p>Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!</p> <p>If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.</p> <p>If you want to know more about how Fever processes your personal data, click here&nbsp;<a href="https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave" target="_blank">Fever - Candidate Privacy Notice</a></p></div>