About the role
About NOK HC
NOK HC, a subsidiary of NOX Holding, is renowned for its distinguished HR Solutions and Outsourcing services. Established in 2018, our company is dedicated to creating meaningful value for both clients and employees through innovation, integrity, and excellence. We foster a collaborative and supportive environment that inspires professional growth and achievement.
Role Summary: Customer Service, English Communication & Sales Support
Join our team as a Customer Service Agent and be the first point of contact for our valued customers. Your role is essential in ensuring every interaction is positive, professional, and solution-focused. We are seeking an empathetic and proactive communicator with a passion for customer orientation and the ability to identify sales opportunities as part of your high-quality service delivery.
Key Responsibilities for Customer Service Agents
- Respond promptly and effectively to customer inquiries via phone, email, or chat in English.
- Deliver clear information on products, services, and policies using excellent communication skills.
- Identify customer needs and offer tailored solutions, recommending additional products or services when appropriate.
- Demonstrate strong customer orientation by resolving concerns and ensuring customer satisfaction throughout the interaction.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with colleagues and other departments to resolve complex issues and improve service processes.
- Uphold NOK HC’s standards of integrity and professionalism in all customer-facing activities.
Skills & Competencies Required: English Fluency, Sales and Communication
- Fluent English communication skills—both spoken and written.
- Proven ability in customer service or client-facing roles, ideally in an international environment.
- Comfortable with sales approaches and converting service queries into sales opportunities.
- Demonstrated customer orientation, empathy, and a solution-driven mindset.
- Strong active listening, interpersonal, and problem-solving abilities.
- Ability to multitask, prioritise, and perform under pressure in a dynamic work setting.
Preferred Experience in Customer-Focused Environments
- Previous experience in customer service, sales support, or contact centre roles is an advantage.
- Familiarity with CRM systems, ticketing tools, and remote communication platforms.
- Track record of achieving or exceeding customer satisfaction targets.
- Attractive salary package and incentives linked to performance.
- Medical and social insurance coverage.
- Opportunities for career advancement and continuous professional development.
- Inclusive, team-oriented working culture that values diversity and respect.
- Structured onboarding and ongoing learning support.
If you are passionate about delivering exceptional customer care, thrive in a fast-paced environment, and are motivated by both teamwork and individual success, we would love to hear from you. Contribute your communication, sales, and customer service expertise to NOK HC and help us exceed customer expectations.
Apply now to embark on your next professional journey with NOK HC.
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