Customer Service Agents Q3 2025 - Goodsmart

Location:

Zamalek

Customer Service Agent Opportunity – Join Our Dynamic Team

Customer Service Focused Role in Egypt

We are seeking motivated and enthusiastic Customer Service Agents to join our expanding team. If you have a passion for delivering an excellent customer experience, possess strong English communication skills, and are target-driven, this is your chance to start or grow your career in customer service and sales. Our workplace encourages applications from all qualified individuals regardless of gender, background, or previous experience beyond the stated requirements.

Key Responsibilities in Customer Service and Sales

• Respond professionally to customer inquiries via phone, email, and chat, aiming for first-contact resolution.
• Provide accurate product and service information, promoting solutions that meet customer needs.
• Identify opportunities to upsell or cross-sell relevant products and services to achieve individual and team sales targets.
• Handle complaints and resolve issues promptly, ensuring customer satisfaction and loyalty.
• Document and update customer records, adhering to data protection requirements.
• Maintain a friendly, positive, and professional attitude at all times.

Requirements for Customer Orientation and Communication Skills

• Age between 23 and 28 years old.
• Bachelor’s degree is mandatory (graduates only).
• Excellent command of written and spoken English.
• Demonstrated customer orientation with a solution-driven approach.
• Strong verbal and written communication skills.
• Sales experience is advantageous but not required; relevant experience will influence the final offer.
• Willingness to work 8-hour rotational shifts.
• Ability to remain patient and empathetic under pressure.

Benefits and Remuneration – Customer Service Agent

• Fixed Salary: EGP 10,000 (based on experience; final package discussed during the interview process)
• Transportation allowance: EGP 2,000 (New Cairo branch only)
• Full Social & Medical Insurance coverage
• One day off per week
• Comprehensive training and mentoring
• Opportunity for career growth within a reputable company

• Inclusive, gender-neutral, and collaborative work environment
• Exposure to a fast-paced sector with ongoing professional development
• Work with supportive team leaders and skilled colleagues

If you are customer-oriented, possess strong English communication skills, and are eager to contribute to a reputable company, we encourage you to apply now. All applications will be assessed fairly regardless of gender or background.