Customer service agents Q3 2025 - noon CS

About the Opportunity

Step into the role of Customer Service Agent-Noon, where you will play a vital part in shaping positive, memorable retail experiences for every customer. As the first point of contact, you will provide guidance, resolve queries, and ensure a high standard of service while reflecting our commitment to inclusivity and professionalism. If you are passionate about customer satisfaction, enthusiastic about sales, and have strong English communication skills, this is your chance to grow within a dynamic team.

Customer-Focused Service & Sales: Communication, Engagement & English Proficiency

In this client-facing position, you will deliver accurate product and service information, identify customer needs, and promote the full range of offerings in a modern retail environment. You'll act as both a problem-solver and a brand ambassador, always striving for high levels of customer orientation and relationship building.

Main Responsibilities: Customer Engagement, Issue Resolution & Retail Sales

• Welcome customers to the store with a friendly, approachable, and inclusive attitude.
• Assist customers by answering product-related and general queries in clear, fluent English.
• Promote and recommend products and services that fit the customer’s needs, supporting the store’s sales targets.
• Address concerns or complaints promptly, offering solutions that prioritise customer satisfaction.
• Facilitate smooth transactions, returns, and exchanges in accordance with company policies.
• Keep up-to-date with product features, promotions, and company procedures to provide accurate guidance.
• Collaborate with team members to create a seamless and supportive environment for customers and colleagues.
• Ensure compliance with company standards on diversity, inclusion, and ethical conduct in all customer interactions.

Essential Skills: Customer Orientation, English Communication, Sales Approach & Teamwork

• Excellent communication skills in English, both spoken and written.
• Proven customer orientation—listening actively, empathising, and responding effectively to customer needs.
• Sales acumen, with a demonstrable ability to identify opportunities and guide customers confidently to purchase decisions.
• Good organisational skills and an ability to manage multiple priorities in a busy retail setting.
• Strong teamwork and interpersonal skills, contributing positively to shared goals.
• Adaptability and openness to learning in an evolving environment.

• Experience in retail, hospitality, or any customer-facing or sales position is an advantage.
• Familiarity with retail technology, such as point-of-sale systems or CRM tools, is beneficial.
• Track record of meeting or exceeding customer satisfaction and sales targets is a plus.

• Competitive salary with performance-based incentives and commission opportunities.
• Comprehensive benefits including social and medical insurance packages.
• Structured onboarding and ongoing training to develop your customer service and sales expertise.
• A collaborative, diverse and supportive team culture with opportunities for advancement within the company.
• Continuous learning and clear career pathways in the fast-paced retail sector.

If you are enthusiastic about providing exceptional service, have a passion for sales, and communicate confidently in English, this is the perfect opportunity to advance your career. Join our team to help us deliver standout customer journeys and foster enduring customer relationships as you grow professionally.

Demonstrate your commitment to customer excellence—apply today and start making a difference in our vibrant retail environment!