Customer Service Assistant

We keep on growing. Grow with us!

 At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

·        Provides the best possible service and support to customers through mediums such as web, email, chat and fax.

·        Processes customer orders, quotes and other information by entering into company systems.

·        Researches and expedites customer requests.

·        Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

·        Initial experience in customer service or support is advantageous.

·        Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.

·        Excellent written and verbal communication skills in English.

·        Profound MS Office skills, experience with an ERP system would be helpful.

·        Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:  

·        25 days annual leave, (increasing with service to 30 days) plus bank holidays

·        Family Friendly policies

·        Free parking

·        Hybrid working

·        Enhanced company pension

·        Enhanced Sick Pay 

·        Employee recognition program

·        A wide range of training opportunities through our Mouser University

·        Cycle to work scheme

·        Company funded Health Cash Plan

·        Friend and Family Referral Bonus

·        Annual Performance appraisals

·        Death in Service Benefit (you may wish to term this as Life assurance)

·        Access to Employee Assistance Programme (EAP)

Our office is located at the following address:

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom