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About the role
- Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
- To provide friendly and efficient services to guests and visitors in the mall;
- Lost & Found Handling;
- Assist in the execution of mall’s promotion and events;
- Assist in the marketing campaigns and redemption of vouchers/merchandise;
- Distribution of circulars to in-house tenants;
- To assist in any other ad-hoc assignments from Superiors;
- Able to work in a team to achieve the required KPI elements and SLA;
- Diploma qualification in any disciplines OR SPM qualification equivalent;
- Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
- Well-groomed and pleasant personality;
- Computer literacy and possess PC knowledge;
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