Customer Service Intern

Serioplast, a global leader in rigid plastic packaging, is looking for a Customer Relations Intern to join our Commercial Team at our Global Headquarters in Seriate (BG). 

What will you do?

• Handle simple quotations (e.g. new packaging, new master, freight, samples, etc.) that do not require Capex, with Key Account Executive approval
• Perform condition analyses and simulations to optimize pricing, later validated by the Key Account Executive
• Periodically update price lists in all their components (resins, masterbatch, pack & freight,)
• Upload price lists and sales orders into SAP
• Collect information on cost increases (raw materials, energy, HR, etc.) to support potential price reviews
• Know, suggest updates to, and monitor the correct application of contractual clauses
• Supervise product and packaging changes ensuring coherence with sales conditions
• Help to perform periodic analyses on rebates vs. sales, sold volumes vs plan, depreciations, return on investments, and other financial metrics
• Elaborate, analyze and monitor relevant KPIs aimed at maximizing sales margins (e.g. sold vs. planned, master usage, material yield, packaging rotation, number of mould/color changes, safety stock, obsolescence, forex, end-of-line, non-conformities, inflation, etc.)
• Collaborate with Key Account teams in drafting commercial budgets and analyze order history to ensure accurate forecasts
• Collaborate with Manufacturing Plants to gather feedback on production trends and refine forecasts
• Assist in brainstorming sessions with Clients to identify cost-saving opportunities

• Associate’s or Bachelor’s degree in Economy or equivalent field
• Good understanding of supply chain processes and business economics
• Excellent knowledge of English
• Accountability, Problem-solving, Resilience, Team Play

Sounds like a fit? We’d love to hear from you!


Serioplast is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.