Senior Customer Service Executive Airfreight, Import

• Location: East (Company Transport Provided at Designated Points)
• Industry: Global Freight Forwarding & Logistics
• Working Hours: Monday to Friday, 8:45am – 5:45pm

About the Company
Join a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.

Your Role
As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities
• Oversee end-to-end import airfreight shipments, from pre-alert to delivery
• Coordinate closely with overseas agents, airlines, customers, and internal teams
• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations
• Ensure adherence to customs requirements and IATA guidelines
• Provide timely shipment updates, including delays and delivery arrangements
• Coordinate cargo arrival, clearance, and last-mile delivery
• Maintain accurate system updates and shipment records
• Monitor shipments to ensure KPI targets and timely job closure
• Handle billing, cost verification, and invoice discrepancies
• Support quotation requests for import shipments when required
• Ensure compliance with customer SOPs and service standards
• Proactively escalate and resolve operational issues

Key Requirements
• Diploma or Degree in Logistics, Supply Chain, or related discipline
• Minimum 3–5 years of experience in airfreight import operations
• Strong knowledge of import documentation, customs clearance, and IATA regulations
• DGR certification will be an added advantage
• Proficient in MS Office and logistics systems
• Strong communication, coordination, and problem-solving skills
• Detail-oriented, customer-focused, and able to thrive in a fast-paced environment
• A proactive team player with a positive attitude

Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com

Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661