Back to all jobs
A
Customer Service Executive
Ascenda Loyalty
SingaporeOn-site4mo ago
- Employment
- Full-time
About the role
- Quickly resolve customer queries by phone and email.
- Provide accurate and complete information to customers by following the right methods/tools
- Manage and resolve customer complaints
- Handle partner escalations
- Willing to go the extra mile to help customers
- General administration, reporting and special projects
- Build sustainable relationships of trust through open and interactive communication
- Minimum Diploma holder
- Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.
- Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
- Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously
- Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
- Self-motivated and able to work with limited supervision
- Fun outlook, positive attitude and can-do mindset
- Excellent communication in English
- Prior exposure to a web-driven environment – e.g. familiar with Zendesk, Notion and Slack applications
- Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.
- High growth environment & exponential career development
- Mobile & flexible work environment
- WFH office equipment allowance
- Comprehensive Paternal Leave
- Medical insurance coverage
- Competitive compensation
- Ascenda Employee rewards
Perks & benefits
- Medical Insurance
- Home Office Budget
766,000+ hidden jobs like this
Ascenda Loyalty and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
