About the role
You will contribute to the total customer satisfaction by providing services via multiple platforms including but not limited to telephone, emails, live chat and video in a tactful and timely manner.
Responsibilities:
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Handle customers’ enquiries via telephone and emails
• No sales is required
• Perform shift duties including weekends and public holidays
• 5-day work per week
Requirements:
• Diploma or above
• 1 years’ work experience in customer service sector
• Work experience in banking or financial institutions field will be an advantage
• Good interpersonal and communication skills
• Good command of spoken and written Cantonese, English and Mandarin
• English and Chinese word processing
• Working Location: Mei Foo
• Immediate available will be an advantage
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