About the role
You will contribute to the total customer satisfaction by providing general helpdesk support to end users.
Your role:
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Provide technical support via phone and email to address query/incident reported from users
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Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
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Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
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Monitor and maintain service quality in accordance to Service Level Agreement
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5-day work per week; shift duty needed from Monday to Sunday
To succeed in this role:
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DSE Graduate or above
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Willing to take 7x24 shift duty (42.5 hours' per week)
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Ability to multi-task in a fast-paced environment
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Good command of spoken and written Cantonese, English and Mandarin
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Candidate with more experience will be considered for the position of Senior Customer Service Executive.
Fresh Graduate will also be considered.
We offer :
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14 days' paid annual leave
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Birthday leave
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Comprehensive medical coverage
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Non-Contributory Provident Fund
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Attractive incentive bonus and shift allowance (if applicable)
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Structured training programme
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Clear career path
Perks & benefits
- Medical Insurance
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