Customer Service & Experience Representative

Customer Service & Experience Representative 

Oltre Castings & Design • Salem, Oregon
$18 – $24 / hour
Full-Time | On-Site | Monday–Friday

What You Get

• Competitive pay with room to grow — we reward skill development, not just seniority
• Starting pay $18/hr with a documented skill-tier ladder — advance through clearly-defined skill milestones, not time on the clock
• Real promotion path — our current Operations Manager started as a shop laborer. We promote from within.
• 401(k) retirement plan with company match up to 3%
• Paid sick leave and paid vacation
• Supplemental insurance available
• Year-round work — no hard seasonal shutdowns
• Office and showroom environment — clean, professional, customer-facing
• Premium product — high-end custom concrete pieces for luxury homes across the country
• Small team, real impact — your work matters here

Why Oltre?
Oltre Castings & Design manufactures premium cast stone fireplace surrounds and custom architectural concrete for luxury homes across the country. We're a Salem-based company that has grown every year since 2021. Our current Operations Manager started on the shop floor as a laborer — that's the model we invest in. If you take pride in building something with your hands and want to be part of a company where your craftsmanship actually matters, this is the place.

What You’ll Do
Serve as the customer's single point of contact across the full lifecycle — from first inquiry through delivery and beyond. The goal is a concierge experience: one consistent person who knows the customer's project from day one and stays with them through installation and after.

Day-to-Day
• First point of contact — phone, email, walk-ins
• Qualify leads — gather project details, photos, and measurements
• Follow-up communications on early-stage leads
• Sample fulfillment — ordering, cleaning, labeling, packaging, shipping
• Showroom visits and consultations
• Production status and timeline updates to customers
• Shipping — freight booking, tracking, delivery updates
• Post-sale support — install help, issue resolution, returns, warranty, claims
• Ongoing dealer / wholesale order processing
• Past-customer nurture and referrals

What We’re Looking For
• Reliable and punctual — that’s #1
• Strong written and verbal communication; comfortable on the phone for extended
periods
• Detail-oriented — specs, measurements, and lead records have to be right the first
time
• Able to manage multiple workflows in parallel without dropping balls
• Comfortable with web-based tools — CRM, e-commerce, freight and shipping portals
• Prior customer service, sales support, hospitality, or design-adjacent experience
strongly preferred. This isn't an entry-level support role — we're looking for someone
who can carry a customer through a high-value, custom project with confidence

Don’t check every box? If you’re reliable, willing to learn, and take pride in your work,
we’ll train the right person. Apply anyway.