Customer Service for Italian-speaking IT Support - Athens, Fully Paid Relocation

Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in IT Support for our Italian-speaking clients, based in Athens. This role includes a fully paid relocation package to help you smoothly transition to your new home in Greece.

In this role, you will provide professional IT support and outstanding customer service to Italian-speaking customers, assisting them with technical issues and guiding them through troubleshooting processes. Your expertise will help ensure a seamless and positive experience for users of various products and services.

Responsibilities

• Deliver expert IT support and customer service in Italian through multiple channels
• Assist customers with technical issues, troubleshooting, and problem resolution
• Accurately document customer interactions and technical solutions in the CRM system
• Collaborate with technical teams to escalate and resolve complex issues
• Provide clear and patient guidance to customers of varying IT proficiency levels

Requirements

• Fluency in Italian and English with excellent verbal and written communication skills
• Strong technical knowledge and experience in IT support or related fields
• Proven customer service skills with patience and problem-solving abilities
• Willingness to relocate to Athens, Greece (relocation fully paid)
• Ability to manage multiple technical inquiries efficiently
• Detail-oriented with good organizational skills
• Prior experience with CRM software and support tools is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More!