Customer Service- German Market

Workster is collaborating with a market-leading provider of customer experience and digital solutions, looking to recruit German-speaking Customer Service Advisors. This is a fantastic opportunity to join an international team in Greece, delivering world-class customer support while enjoying a dynamic and multicultural work environment.

Key Responsibilities – German Customer Service Support

• Serve as the first point of contact for German-speaking customers via phone, email, and chat, delivering prompt, accurate, and friendly assistance.
• Resolve a broad range of customer queries, aiming for first-contact resolution wherever possible.
• Handle customer interactions with professionalism, patience, and empathy—including sensitive or challenging cases.
• Manage and de-escalate complaints or disputes when necessary, ensuring customer satisfaction remains a top priority.
• Log all customer interactions precisely within our CRM or ticketing system, maintaining accurate and organised data.
• Identify and support vulnerable customers, escalating cases appropriately to specialist teams as required.
• Collaborate effectively within a diverse team and contribute to continuous process improvements.
• Stay up to date with latest products, services, and processes through ongoing training and self-development.

German Language Skills & Essential Requirements

• Fluency in German (C1 or above), both written and verbal, is required for this role.
• Strong conversational and written English skills (minimum B2 level).
• Previous experience in customer service, technical support, or a client-facing environment (minimum 6 months preferred).
• Excellent interpersonal and active listening skills, with a professional and empathetic approach.
• Comfortable with digital systems and technology—quick to learn new tools and adapt to change.
• Resilient and adaptable, thriving in a fast-paced, international setting.
• Collaborative, results-driven, and eager to contribute to a positive team culture.
• EU citizenship, Schengen passport, or Greek residence permit allowing legal work in Greece.

Benefits & Package – German Market Customer Care Jobs

• Full-time, permanent contract with a competitive salary structure and performance incentives.
• Comprehensive paid training, onboarding, and regular opportunities for skill development.
• Relocation assistance: fully paid relocation package, including flights, transfers, and temporary accommodation.
• Private health insurance and a comprehensive benefits programme.
• Meal allowance and additional incentives.
• Modern office environment with options for hybrid or on-site work (location dependent).
• Supportive, diverse team culture with career advancement opportunities.
• Regular team events, well-being resources, and access to exclusive employee discounts.
• Free Greek language classes for those interested in cultural immersion.