Customer Service Inbound
concord-servicing
- Employment
- Full-time
About the role
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.
- Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
- Comply with all applicable laws and regulations as they pertain to each call.
- Handle irate customers in a professional manner.
- Assist operational groups with tasks and/or projects as needed.
- Able to react to change productively and handle other tasks as assigned.
Requirements
Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.
- Excellent customer service skills (friendly, courteous and helpful)
- Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary
Benefits
- Salary 10,600 mx
- Internet Bonus 400 mx
- Bonus 7,000mx
- Vouchery Bonus 2,000mx
- Medical Insurance
- Life Insurance
- Dental Insuranc
Perks & benefits
- Medical Insurance
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