Customer Service & Outcomes Advisor

KINTO UK are looking for a customer focused individual to join our Customer Outcomes department.

About the ‘Customer Outcomes Department’: The Credit Control Department helps manage the money that people and businesses owe to a company. They help customers pay their bills on time and work with those who might be having trouble paying. This helps keep the company's cash flow steady, so it can continue to operate smoothly and grow whilst ensuring good customer outcomes.

Please be advised that this position is initially a three month temporary requirement.

Duties will include:

• Monitor and Manage department inbox: responding to incoming communications and fielding to correct team members

• Communicate with Customers: Answering incoming calls and making outbound calls to customers
• Record Keeping: Maintaining accurate and up-to-date records of all interactions with customers, payment statuses, and collection efforts.
• Resolve Disputes: Quickly and efficiently addressing any billing disputes or discrepancies to ensure they are resolved fairly and in a timely manner.

Requirements

Essential:

• Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.

Skills & Experience:

• A confident communicator - happy to be on the telephone
• Written grammar
• Excellent attention to detail
• Able to follow processes
• IT proficient and confident to learn new systems
• A proven background in customer services and / or collections