- Employment
- Full-time
About the role
Customer Service Representative (Print Production & Front Desk Coordinator)
About ABC Imaging
ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.
Job Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion.
The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.
Key Responsibilities
- Monitor and process incoming print jobs via email, production bins, and front counter intake
- Accurately code and log customer tickets according to company guidelines and production workflows
- Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets
- Communicate job requirements clearly to production teams, including operators and prepress staff
- Review incoming job details to ensure accuracy, completeness, and print readiness
- Follow up with clients regarding file issues, production questions, and scheduling updates
- Track jobs through completion and ensure proper job closure, delivery, and shipment logging
- Provide professional front desk and phone support to clients and internal teams
- Maintain a clean, organized, and efficient reception and production intake area
- Manage office and production supplies inventory
- Support production staff with administrative and workflow assistance as needed
- Perform additional duties as assigned by management
Qualifications
- Strong organizational skills and exceptional attention to detail
- Experience in customer service, print production, prepress, or graphics environment preferred
- Working knowledge of offset printing, digital printing, and production workflows
- Familiarity with prepress processes and file preparation standards
- Strong problem-solving and solutions-oriented mindset
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced, deadline-driven production environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with graphics applications (Adobe Creative Suite preferred) is a plus
731,000+ hidden jobs like this
ABC Imaging and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
