Customer Service Representative

Key Responsibilities

• Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
• Update work ticket statuses promptly
• Provide accurate documentation to accounting for billable work
• Efficiently route non-schedule related inquiries to the appropriate person or department
• Update project records in our scheduling software when project documents or purchase orders are submitted
• Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
• Add appointments to Google Calendar and upload into NetSuite
• When assisting existing customers, as a combined role: identify potential upselling or cross-selling opportunities based on customer needs and proactively present relevant products or services.

Job Requirements

• Experience in a Customer Service or Sales Representative Role
• Bilingual a major plus
• Excellent, friendly and effective communication skills
• Passionate about delivering exceptional customer experiences
• Positive attitude with an excitement for helping keep the branch teams organized and prepared
• Basic administrative knowledge
• Organized with high attention to detail
• Punctual
• Ability to manage priorities and workflow in a high-volume company environment
• Must be able to type 40 WPM
• Willing to undergo a pre-employment criminal, driving and drug screen

Benefits

• Competitive Pay: Earn a strong hourly wage with opportunities for commissions and bonuses.
• Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
• Cutting-Edge Technology: Work with the latest tools and technology in the field.
• Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.