Customer Service Representative

Essential Functions / Key Responsibilities 
• Ability to be friendly and courteous while directing passengers through the arrivals, re-check and 
connecting flight process at the International Terminal. 
• Must have the ability to assist passengers with language barriers, and special needs. 
• Ability to Direct passengers through Customs, Immigration, and Quarantine. 
• Assist passengers with baggage, and gate-checked bags.  
• Performs other related duties as assigned within the appropriate skill and experience capabilities 
expected for this position. 
Pre-requisites: 
• Must be a local (in-state) resident. 
• Ability to pass a pre-employment drug screen. 
• Ability to pass up to a 10-year background check. 
• Must be at least 18 years of age. 
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 
1986. 
• Must complete SIDA training to obtain airport authority identification security. 
• Must be able to walk and stand for extended periods of time during your shift. 
• Must be able to lift/push/pull move items up to 50 lbs. to raised surface. 

* Must be able to obtain a US Customs Clearance
Experience: 
• No prior experience necessary. 
• Must be open-minded and ready to work as part of a detail-oriented team. 
• Knowledge, Skills & Abilities: 
• Excellent customer service skills. 
• Strong work ethic. 
• Ability to work in a team-oriented environment. 
• Able to understand documents, read flight boards and boarding passes. 
Able to communicate information and instructions verbally and/or via radio equipment.