Customer Service Representative

<div class="jd-section-employer"> <div class="jd-description-text"> <p>&nbsp;</p> <h2 class="css-rktbgm e1tiznh50">Job description</h2> <div class="css-u74ql7 eu4oa1w0"> <div class="jd-appended-job-description"> <div class="jd-section-employer"> <div class="jd-description-text"> <p><strong>Job Summary</strong><br>Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and excel at managing high call volumes? If so, we want you to be part of our dynamic team at Cool Willy's, a leading HVAC and Plumbing provider in Tucson, AZ. This role requires strong communication skills and a customer-focused attitude to ensure a positive experience for all customers.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li><strong>Handle High Call Volumes:</strong>&nbsp;Efficiently manage a large number of inbound and outbound calls daily, addressing customer inquiries, scheduling service appointments, and providing timely solutions.</li> <li><strong>Proactive Outbound Communication:</strong>&nbsp;Initiate outbound calls to follow up on service inquiries, inform customers about promotions, and ensure customer satisfaction.</li> <li><strong>Customer Engagement:</strong>&nbsp;Build and maintain strong relationships with customers by understanding their needs and providing tailored HVAC service solutions.</li> <li><strong>Collaboration:</strong>&nbsp;Work closely with the dispatch and technician teams to coordinate schedules and ensure seamless service delivery.</li> <li><strong>Documentation:</strong>&nbsp;Accurately record customer interactions, service details, and other relevant information in the company’s CRM system.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li><strong>Experience:</strong>&nbsp;Previous experience in a call center or customer service role, especially in the HVAC or related industry, is preferred.</li> <li><strong>Communication Skills:</strong>&nbsp;Excellent verbal and written communication skills with a friendly and professional demeanor.</li> <li><strong>High Drive:</strong>&nbsp;Self-motivated with a strong work ethic and the ability to thrive in a fast-paced environment.</li> <li><strong>Problem-Solving:</strong>&nbsp;Ability to think quickly, resolve customer issues effectively, and handle stressful situations with composure.</li> <li><strong>Technical Proficiency:</strong>&nbsp;Comfortable using computer systems, scheduling tools, and CRM software.</li> </ul> <p><strong>Benefits and Compensation:</strong></p> <ul> <li>Pay: $16-$19 Per Hour</li> <li>Monthly Bonus</li> <li>Full Benefits Package</li> <li>PTO</li> </ul> <p>Join our Cool Willy's team as a Customer Service Representative where you will play a crucial role in enhancing the customer experience while developing your professional skills in a supportive environment!</p> </div> </div> <div class="jd-section-job-type"> <p class="jd-description-text">Job Type: Full-time</p> </div> <div class="jd-section-job-salary"> <p class="jd-description-text">Pay: $16.00 - $19.00 per hour</p> </div> <div class="jd-section-job-taxonomy-attributes"> <p class="jd-header-text">Benefits:</p> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Health insurance</li> <li>On-the-job training</li> <li>Paid time off</li> <li>Professional development assistance</li> <li>Vision insurance</li> </ul> <p class="jd-header-text">Shift:</p> <ul> <li>Day shift</li> <li>Morning shift</li> </ul> </div> </div> </div> <p>&nbsp;</p> <div class="jd-section-employer"> <div class="jd-description-text">&nbsp;</div> </div> <p>Location: 1435 S. Euclid Ave, Tucson AZ 85713</p> </div> </div> <p>&nbsp;</p>