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About the role
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.
Key Responsibilities:
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Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
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Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
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Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.
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