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About the role
Title: Customer Service Representative
Location: Gastonia, NC 28056
Duration:12 Months
#8692
Pay Rate: $20/hr- In-Person Interview
Knowledge, Skills & Abilities
Required:
Location: Gastonia, NC 28056
Duration:12 Months
#8692
Pay Rate: $20/hr- In-Person Interview
Knowledge, Skills & Abilities
Required:
- Proven verbal and written communication skills.
- Ability to exercise good judgment with minimal supervision.
- Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
- Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
- A basic understanding of organization/department/section policies/procedures.
- A basic understanding of billing, rates, credit, energy usage, and customer accounts.
- Demonstrate the ability to de-escalate a call with irate and difficult customers.
- Identify and resolve basic routine issues.
- Work varying shifts, nights, weekends and during emergency situations.
- Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
- Excellent interpersonal skills and ability to function within a team.
- Punctual and ability to plan and use time effectively.
- Flexibility with respect to shifts.
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