Customer Service Representative

<div class="content-intro"><p><strong>At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.</strong></p> <p><strong>Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.</strong></p></div><p><span data-contrast="none"><span data-ccp-parastyle="Body Text">Liaison International is a rapidly growing Information Technology company that is the leading provider of centralized and non-centralized enrollment systems&nbsp;</span><span data-ccp-parastyle="Body Text">of</span><span data-ccp-parastyle="Body Text"> applicants in the health professions, </span><span data-ccp-parastyle="Body Text">colleges</span><span data-ccp-parastyle="Body Text"> and universities. Each year we process over two million applications, supporting software solutions for every stage of </span><span data-ccp-parastyle="Body Text">applying</span><span data-ccp-parastyle="Body Text"> from student recruitment to managing admissions. In Customer Service, we help applicants with any questions or problems they have with our Central Application Service (CAS) via phone, </span><span data-ccp-parastyle="Body Text">email</span><span data-ccp-parastyle="Body Text"> and chat</span><span data-ccp-parastyle="Body Text">.&nbsp;&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">We</span> <span data-ccp-parastyle="Body Text">are</span><span data-ccp-parastyle="Body Text"> a work </span><span data-ccp-parastyle="Body Text">hard play</span> <span data-ccp-parastyle="Body Text">hard environment</span><span data-ccp-parastyle="Body Text">. We are geared towar</span><span data-ccp-parastyle="Body Text">ds helping where it really matt</span><span data-ccp-parastyle="Body Text">ers</span></span><span data-contrast="none"><span data-ccp-parastyle="Body Text">. </span></span><span data-contrast="none"><span data-ccp-parastyle="Body Text">In return we </span><span data-ccp-parastyle="Body Text">expect that</span><span data-ccp-parastyle="Body Text"> our employees to </span><span data-ccp-parastyle="Body Text">bring</span><span data-ccp-parastyle="Body Text"> a strong work ethic and focus on job knowledge, productivity and quality of work</span><span data-ccp-parastyle="Body Text">.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Training:</span></span></strong></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">We will teach you how our Central Application Service (CAS) works for Liaison. We will explain how all the </span><span data-ccp-parastyle="Body Text">component</span><span data-ccp-parastyle="Body Text"> parts of Liaison work together to provide the best application service in the industry</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">We support over 90 CASs, but in our </span><span data-ccp-parastyle="Body Text">2</span><span data-ccp-parastyle="Body Text">-week</span><span data-ccp-parastyle="Body Text"> training we will teach </span><span data-ccp-parastyle="Body Text">3-4 of our regular CASs</span><span data-ccp-parastyle="Body Text">. </span><span data-ccp-parastyle="Body Text">During training, there will be 3 knowledge checks (two during the training, and one final)</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">These knowledge checks are open </span><span data-ccp-parastyle="Body Text">book</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">It is required that you pass these with, at least, </span><span data-ccp-parastyle="Body Text">and</span><span data-ccp-parastyle="Body Text"> 80% score</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">If you do not </span><span data-ccp-parastyle="Body Text">pass on</span><span data-ccp-parastyle="Body Text"> the first attempt, a second attempt will be allowed</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">If the second attempt is not passed, you will be removed from the training program</span><span data-ccp-parastyle="Body Text">.&nbsp;&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">100% Attendance is expected during the duration of training</span><span data-ccp-parastyle="Body Text">.&nbsp;&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">With employee experience we will train you in new CASs throughout the year. We also teach you to use our internal tools that are necessary to support our applicants.</span> <span data-ccp-parastyle="Body Text">We also provide regular 1 on 1 coaching with your </span><span data-ccp-parastyle="Body Text">team leads</span><span data-ccp-parastyle="Body Text"> to support you once you are out of training.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Hours:</span></span></strong></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">We are open 24/7. </span><span data-ccp-parastyle="Body Text">However,</span><span data-ccp-parastyle="Body Text"> when you start, your hours will be Monday-Friday, 9AM-5:30 PM</span><span data-ccp-parastyle="Body Text"> EST (4:00PM</span><span data-ccp-parastyle="Body Text">-</span><span data-ccp-parastyle="Body Text">12:30AM Beirut Time)</span><span data-ccp-parastyle="Body Text">, handling phone calls and emails</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">After </span><span data-ccp-parastyle="Body Text">3</span><span data-ccp-parastyle="Body Text"> months</span><span data-ccp-parastyle="Body Text">, </span><span data-ccp-parastyle="Body Text">you </span><span data-ccp-parastyle="Body Text">might</span><span data-ccp-parastyle="Body Text"> get the opportunity to bid on other shifts, including late shifts and weekends. You will also get the opportunity to bid on Chat and Email shifts (No Phone)</span><span data-ccp-parastyle="Body Text">.</span><span data-ccp-parastyle="Body Text">&nbsp;&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">In October</span><span data-ccp-parastyle="Body Text"> – early December,</span><span data-ccp-parastyle="Body Text"> there is an expanded opportunity to work later shifts and weekends</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">There may also be</span><span data-ccp-parastyle="Body Text"> OT available </span><span data-ccp-parastyle="Body Text">throughout</span><span data-ccp-parastyle="Body Text"> the year</span><span data-ccp-parastyle="Body Text"> (as business needs dictate)</span><span data-ccp-parastyle="Body Text"> but specifically during October </span><span data-ccp-parastyle="Body Text">- December</span><span data-ccp-parastyle="Body Text">.&nbsp; </span><span data-ccp-parastyle="Body Text">During this busy</span> <span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">imeframe</span><span data-ccp-parastyle="Body Text">, </span><span data-ccp-parastyle="Body Text">time off requests may be more limited as this is our busiest season, but we make accommodations as we can.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:152,&quot;335559731&quot;:9,&quot;335559737&quot;:151,&quot;335559738&quot;:2,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Job Description:</span></span></strong><span data-ccp-props="{&quot;335559685&quot;:150,&quot;335559737&quot;:7911,&quot;335559991&quot;:4}">&nbsp;</span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">A</span><span data-ccp-parastyle="Body Text">n</span> <span data-ccp-parastyle="Body Text">Admissions Representative </span><span data-ccp-parastyle="Body Text">for the Centralized Application Services (CAS} department is the front-line communicator with all applicants and </span><span data-ccp-parastyle="Body Text">is responsible for</span><span data-ccp-parastyle="Body Text"> best-in-class service via telephone,</span><span data-ccp-parastyle="Body Text"> e­ mail, and </span><span data-ccp-parastyle="Body Text">chat</span><span data-ccp-parastyle="Body Text">.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:147,&quot;335559731&quot;:3,&quot;335559737&quot;:202,&quot;335559738&quot;:44,&quot;335559740&quot;:295}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Accountabilities:</span></span></strong></span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast- paced, call center environment.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559737&quot;:458,&quot;335559738&quot;:49,&quot;335559740&quot;:295,&quot;335559991&quot;:361,&quot;469777462&quot;:[862,863],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Maintain accurate records of call data in CRM system</span><span data-ccp-props="{&quot;335559685&quot;:863,&quot;335559738&quot;:1,&quot;469777462&quot;:[863,864],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Meets quantitative and qualitative standards as set by department</span><span data-ccp-props="{&quot;335559685&quot;:859,&quot;335559738&quot;:50,&quot;335559991&quot;:365,&quot;469777462&quot;:[858,859],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Troubleshoots potential problems with web</span><span data-contrast="none">-</span><span data-contrast="none">based applications including application status, completion updates, and billing inquiries</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:856,&quot;335559737&quot;:511,&quot;335559738&quot;:50,&quot;335559740&quot;:295,&quot;335559991&quot;:362,&quot;469777462&quot;:[849,850],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <p><span style="text-decoration: underline;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Position Requirements:</span></span></strong><span data-ccp-props="{&quot;335559685&quot;:131,&quot;335559738&quot;:1}">&nbsp;</span></span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Bachelor's degree strongly preferred</span><span data-ccp-props="{&quot;335559685&quot;:854,&quot;335559738&quot;:49,&quot;335559991&quot;:365,&quot;469777462&quot;:[854,855],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">2-4 years in a customer service role</span><span data-ccp-props="{&quot;335559685&quot;:853,&quot;335559738&quot;:49,&quot;469777462&quot;:[853,854],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Demonstrated experience with MS Office Su</span><span data-contrast="none">i</span><span data-contrast="none">te and web-based information sources</span><span data-ccp-props="{&quot;335559685&quot;:849,&quot;335559738&quot;:54,&quot;469777462&quot;:[848,850],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Strong interpersonal, written, and verbal communication skills</span><span data-ccp-props="{&quot;335559685&quot;:840,&quot;335559738&quot;:49,&quot;335559991&quot;:355,&quot;469777462&quot;:[840,841],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:847,&quot;335559737&quot;:412,&quot;335559738&quot;:49,&quot;335559740&quot;:295,&quot;335559991&quot;:362,&quot;469777462&quot;:[848,850],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Ability to advocate for applicants and clients</span><span data-ccp-props="{&quot;335559685&quot;:844,&quot;335559738&quot;:0,&quot;469777462&quot;:[844,845],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi</span><span data-contrast="none">­ </span><span data-contrast="none">product environment</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:841,&quot;335559737&quot;:587,&quot;335559738&quot;:49,&quot;335559740&quot;:290,&quot;335559991&quot;:361,&quot;469777462&quot;:[843,844],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Demonstrated ability to learn quickly between different roles and new responsibilities</span><span data-ccp-props="{&quot;335559685&quot;:839,&quot;335559738&quot;:10,&quot;469777462&quot;:[839,840],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Understanding of admissions and application process a positive</span><span data-ccp-props="{&quot;335559685&quot;:839,&quot;335559738&quot;:50,&quot;469777462&quot;:[838,840],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Reliable transportation to the office</span><span data-ccp-props="{&quot;335559685&quot;:839,&quot;335559738&quot;:50,&quot;469777462&quot;:[838,840],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;<br><br></span></li> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:860,&quot;335559991&quot;:364,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">This is mainly an in-office position (to be confirmed)</span><span data-ccp-props="{&quot;335559685&quot;:839,&quot;335559738&quot;:50,&quot;469777462&quot;:[838,840],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;</span></li> </ul> <p>&nbsp;</p><div 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