Part-Time Customer Service Representative

🌟 We're Hiring! Customer Service Representative (Part-Time)

🏢 Metropolitan Knoxville Airport Authority
📍 McGhee Tyson Airport | Alcoa, TN • Fully On‑Site

✈️ Looking for a fun, people‑focused job at the airport? Come join our team! We’re hiring a Customer Service Rep to help passengers, answer questions, support events, and help keep things running smoothly in the terminal! If you love helping people and enjoy working in a fast‑paced environment, this may be the perfect role for you! 

🎯 What You’ll Do

🦽 Assist passengers with wheelchair and cart transportation
🧼 Keep wheelchairs/carts clean & sanitized
💬 Answer passenger questions on airport services, security, baggage & more
📞 Respond to calls on the customer service/LEP line
🎉 Support PR with events and logistics
ℹ️ Staff the information booth & maintain tourism materials
🛠️ Perform additional duties as assigned

🕐 Schedule (Hiring for THIS Shift) | 🏢 On‑site • averages 24–28 hrs/week

📅 Weekend Schedule:

• Fri: 1pm–8pm
• Sat: 1pm–8pm
• Sun: 1pm–8pm
• Mon: 11am–6pm
  

💵 Pay

$15/hour | ⚠️ Part‑time (no benefits)

⭐ Ideal Candidate

We’re looking for a friendly, energetic customer service representative to help passengers, support events, and keep our airport welcome to all. You'd be great if you enjoy helping people, can walk/stand frequently, and don't mind some physical activity (pushing up to 100lbs/lifting to 50lbs). Customer service experience is a plus!

🎓 Ready to jump‑start your journey with us?

To qualify, you’ll need a high school diploma or equivalent, be 18 or older, and bring along up to one year of customer service experience—plus a great attitude and eagerness to grow!

🗓️ How to Apply

📅 Best Consideration Deadline: Sunday, June 14, 2026
Position open until filled.

👉 Apply online (preferred)
📬 Or mail your resume to:
P.O. Box 15600
Knoxville, TN 37901
ATTN: HR

📌 For applicants submitting a resume, a signed MKAA application will be required prior to interviewing.
🚫 No phone calls or emails, please.

• Applicants must be currently authorized to work in the United States on a long‑term basis.
• MKAA conducts random employee drug screenings.
• MKAA is an Equal Employment Opportunity Employer.✈️