Customer Service Representative

<p>Customer Service Representative</p> <p><strong>Department:</strong> Sales<br><strong>Reports To:</strong> Director of Sales</p> <h3>Overview</h3> <p>We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team in a custom OEM electrical manufacturing environment and directly support our Sales team. This position plays a critical role in supporting the sales process by managing order entry, tracking project progress, coordinating internal communications, and providing excellent customer support throughout the lifecycle of each job.</p> <p>&nbsp;</p> <p>The ideal candidate will possess strong organizational skills, the ability to multitask in a fast-paced manufacturing setting, and a proactive approach to customer communication and internal coordination.</p> <p>This position reports directly to the Director of Sales.</p> <p>&nbsp;</p> <h3>Key Responsibilities</h3> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide administrative and operational support to the sales team</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enter and process customer sales orders accurately within company systems</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track active orders and maintain up-to-date job status information</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate order progress, scheduling updates, and delivery timelines to customers</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and update internal job tracking logs and project documentation</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with procurement, production, and accounting departments to ensure smooth job execution and customer satisfaction</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in resolving customer inquiries, order discrepancies, and scheduling concerns</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure accuracy of customer records, pricing information, and order details</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain organized project files and support management reporting requirements</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support continuous communication between internal teams to facilitate efficient workflow and order completion</p> <p>&nbsp;</p> <h3>Qualifications</h3> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organizational, time management, and multitasking abilities</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent verbal and written communication skills</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong customer service and relationship management skills</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High attention to detail with accurate data entry capabilities</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work collaboratively with cross-functional teams</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office applications and ERP/order entry systems preferred</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience in manufacturing, OEM, electrical industry, sales support, or customer service environments preferred</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment</p> <p>&nbsp;</p> <h3>Why Moonshot?</h3> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own Real Impact: This role sits at the center of execution—your work directly impacts order accuracy, project flow, and customer satisfaction across every job.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operate at Speed: Moonshot is a high-growth environment supporting the AI infrastructure boom. Priorities move fast, expectations are high, and strong operators stand out quickly.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build &amp; Improve Systems: You won’t just follow process—you’ll help improve how we track orders, communicate across teams, and execute more efficiently as we scale.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Grow with the Business: You’ll gain exposure across sales, production, and delivery, building a foundation to grow into operations, project management, or sales over time.</p> <p>&nbsp;</p>