Customer Service Representative

<p><strong>About us:</strong></p> <p>Pricefox.gr is a Greek startup specializing in service comparison, backed by major shareholders Antenna Group and Samlino Group.</p> <p>Our platform provides free online price comparisons for car insurance, home insurance, and energy providers. The mission is simple: help consumers find the best deals quickly and effortlessly, saving them both time and money.<br><br></p> <p>Ready to take your career to the next level by joining an energetic team committed to delivering outstanding solutions to customers? 🦊</p> <p>&nbsp;</p> <p><strong>Let’s start with the role:</strong></p> <p>We are currently seeking motivated and ambitious Customer Service Representatives to join our team in Athens. Your mission is to assist customers to ensure a positive customer experience.</p> <p>&nbsp;</p> <p><strong>As a Customer Service Representative you will:</strong></p> <ul> <li>Manage incoming customer inquiries via phone, email, and chat.</li> <li>Address and resolve customer issues and answer questions related to insurance products purchased through our online platform.</li> <li>Provide prompt and effective service with professionalism, aiming for customer satisfaction.</li> <li>Update and maintain customer information in the company's customer management (CRM) system.</li> <li>Coordinate with Pricefox partners to address and fulfill customer requests.</li> <li>Collaborate and support the sales department</li> <li>Handle customer complaints, offering appropriate solutions within specified timeframes.</li> </ul> <p>&nbsp;</p> <p><strong>Requirements:</strong></p> <ul> <li>High school diploma or Bachelor’s degree</li> <li>Fluency in Greek</li> <li>You’re tech-savvy and comfortable using computers</li> <li>Strong communication skills</li> <li>Customer-centric approach</li> </ul> <p>&nbsp;</p> <p><strong>Benefits:</strong></p> <ul> <li>Fixed pay based on experience💸</li> <li>Indefinite contract🎉</li> <li>Training opportunities to continue growing with us🎯</li> <li>Private medical plan🩺</li> <li><strong>Hybrid </strong>working Model 💼</li> <li>Full-time, five-day workweek with rotating morning or afternoon shifts📅</li> <li>A welcoming and vibrant team that celebrates success together🏆</li> </ul> <p>&nbsp;</p> <p><span style="font-size: 10pt;">Confidentiality Notice:</span></p> <p><span style="font-size: 10pt;">Your privacy matters to us. We handle every application with care and complete confidentiality.</span></p>