Customer Service Representative

Role Responsibilities:

• Answers incoming customer phone calls and chats from multiple accounts

• Answers incoming click to chats from multiple accounts

• Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service

• Processes new customer orders from email, voicemail, fax, and phone

• Strives for first call resolution to all client inquiries

• Provides product information and answers questions regarding existing orders

• Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution

• Impacts incremental sales by offering related or promotional items

• Maintain exceptional attendance and punctuality

Experience Requirements

• Experience in both sales and service-oriented fields preferred

• Experience in a customer service environment required

• Professional written and verbal communication

• Experience with Click to Chat.

Job Skills & Traits

• Accurate and quick keyboarding skills

• Comfortable multitasking with phone, click to chat and use of multiple computer programs

• Excellent telephone customer service skills

• Ability to sell over the phone

• Excellent written, email and verbal communication skills

• Excellent organizational and time management skills

• Proficient in Outlook and Microsoft Word

• Working knowledge of Excel

Required Skills and Competencies

• 3+ years on the job experience

• Retail is a plus

• Chat, email and phone call experience (prefer 3/3 but 2/3 will work)

• Longevity in jobs, not a lot of gaps on resume

• Outlook and Excel knowledge

• Ability to work a full night shift