About the role
Title: Customer Service Representative (CSR)
Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External -- Customers, vendors, manufacturers’ representatives, and other suppliers. Internal – Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
- Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
- Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
- Assist customers over the phone or via internet with orders, quotations, and product questions
- Negotiate profitable pricing with both customers and suppliers
- Proactively follow up on customer orders, challenges, and needs
- Resolve customer concerns and issues as efficiently and effectively as possible
- Assist counter and warehouse associates as needed
Essential Qualifications and Experience
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
- High school diploma or GED
Beneficial Skills and Experience
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
- Consistent sitting for hours at a time
- Consistent use of keyboard and mouse
- Must be able to lift 5 pounds on a regular and consistent basis
- Ability to climb stairs on occasion
- Majority of job is located inside office during regular office hours of operation
Direct Reports: No direct reports
FLSA Status: Non-exempt salaried
Perks & benefits
- 401k
- Paid Time Off
- Pension Matching
- Free Gym Membership
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