Remote Customer Service Representative (Malaysia Based)

<p data-start="0" data-end="105"><strong data-start="0" data-end="17">Compensation:</strong><br data-start="17" data-end="20">Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)</p> <hr data-start="107" data-end="110"> <h3 data-start="112" data-end="141"><strong data-start="116" data-end="141">Job Responsibilities:</strong></h3> <ol data-start="142" data-end="1075"> <li data-start="142" data-end="266"> <p data-start="145" data-end="266">Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.</p> </li> <li data-start="267" data-end="403"> <p data-start="270" data-end="403">Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.</p> </li> <li data-start="404" data-end="577"> <p data-start="407" data-end="577">Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.</p> </li> <li data-start="578" data-end="695"> <p data-start="581" data-end="695">Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.</p> </li> <li data-start="696" data-end="800"> <p data-start="699" data-end="800">Collaborate with the team to collect customer feedback and help optimize our products and services.</p> </li> <li data-start="801" data-end="931"> <p data-start="804" data-end="931">Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.</p> </li> <li data-start="932" data-end="1075"> <p data-start="935" data-end="1075">Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.</p> </li> </ol> <hr data-start="1077" data-end="1080"> <h3 data-start="1082" data-end="1107"><strong data-start="1086" data-end="1107">Job Requirements:</strong></h3> <ol data-start="1108" data-end="1803"> <li data-start="1108" data-end="1256"> <p data-start="1111" data-end="1256">Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.</p> </li> <li data-start="1257" data-end="1388"> <p data-start="1260" data-end="1388">Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.</p> </li> <li data-start="1389" data-end="1462"> <p data-start="1392" data-end="1462">Excellent communication, interpersonal, and customer service skills.</p> </li> <li data-start="1463" data-end="1562"> <p data-start="1466" data-end="1562">Strong ability to work independently, manage time efficiently, and complete tasks on schedule.</p> </li> <li data-start="1563" data-end="1629"> <p data-start="1566" data-end="1629">Proficiency in CRM systems and other related office software.</p> </li> <li data-start="1630" data-end="1706"> <p data-start="1633" data-end="1706">Positive work attitude, patience, and strong customer-oriented mindset.</p> </li> <li data-start="1707" data-end="1803"> <p data-start="1710" data-end="1803">Strong problem-solving ability, able to handle customer issues professionally and positively.</p> </li> </ol> <hr data-start="1805" data-end="1808"> <h3 data-start="1810" data-end="1832"><strong data-start="1814" data-end="1832">Work Schedule:</strong></h3> <ul data-start="1833" data-end="2005"> <li data-start="1833" data-end="1883"> <p data-start="1835" data-end="1883">Remote work: 40 hours per week, 5 days a week.</p> </li> <li data-start="1884" data-end="1936"> <p data-start="1886" data-end="1936">Fixed shift will be confirmed before onboarding.</p> </li> <li data-start="1937" data-end="2005"> <p data-start="1939" data-end="2005">Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM</p> </li> </ul> <hr data-start="2007" data-end="2010"> <h3 data-start="2012" data-end="2041"><strong data-start="2016" data-end="2041">Company Introduction:</strong></h3> <p data-start="2042" data-end="2445">Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.</p> <p data-start="2447" data-end="2917" data-is-last-node="" data-is-only-node="">As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible <strong data-start="2552" data-end="2597">Remote Student Advisor (Customer Service)</strong>. This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.</p>