Senior Customer Service Representative - medical sector

What you will do

• Complete insurance and medical questionnaires with clients so their insurability can be assessed;
• Handle client calls about insurance claims;
• Collect the information needed to analyze requests;
• Assess needs and addressing each request in a professional, friendly and timely manner;
• Raise and vet ideas and trends to promote continuous improvement;
• Maintain up to date knowledge products and services and attend appropriate development courses on an ongoing basis.

What you will bring

• Minimum of 2 years’ experience in customer service or within the medical sector
• Exceptional active listening skills and excellent verbal and written communication abilities
• Fluency in both French and English to communicate with clients across Canada
• Basic understanding of medical terminology (e.g. CLSC, medical secretary, patient care attendant, pharmacy staff, etc.)
• Ability to assess the importance and urgency of information received from clients
• Strong organisational skills with keen attention to detail
• Positive attitude and commitment to service quality
• Ability to remain calm under pressure
• Team player with a proven ability to collaborate effectively

Why join?

• Flexible work arrangements with monthly financial allocations to support your work-life balance; 
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about; 
• Paid personal and wellness days to support your total wellbeing;  
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you; 
• Up to 14% of combined contributions to the RRSP matching program; 
• Family-friendly maternity/parental leave and, 
• Many more benefits, perks and programs.