Customer Service Specialist I

<p>&nbsp;</p> <p><strong>Location:</strong> Chicago, IL or Joliet, IL&nbsp;</p> <p><strong>Employment Type:</strong> Full-Time</p> <p>&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.</li> <li>Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.</li> <li>Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.</li> <li>Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.</li> <li>Handle customer complaints or concerns in a professional manner and provide effective solutions.</li> <li>Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.</li> <li>Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).</li> <li>Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.&nbsp;</li> <li>Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.</li> </ul> <p>&nbsp;</p> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.</li> <li>Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.</li> <li>Comfortable using company software and databases to manage communications with drivers and customers.</li> <li>Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.</li> <li>Excellent verbal and written communication skills.&nbsp;</li> <li>Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.</li> <li>A reliable team player with a collaborative and customer-first mindset.</li> <li>Bilingual in Korean and English.</li> </ul> <p>&nbsp;</p> <p><strong>The base pay range for this role is between <span class="collapsed-field-text">$48,000 - $60,000/yr</span>, and your base pay will depend on your experiences, qualifications, and skills.</strong></p> <p>&nbsp;</p>