Customer Service & Support I

About the role

Job Description • Master all TAC, SSCD and TS processes, tools and best practice • Assist customers with Service Request and interactions with TAC • Follow up on open SRs and RMAs for each case they are engaged with • Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager • Responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction • Deliver TS training sessions…

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