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- Permanent Full Time
About the role
What you'll be doing:
- Lead, coach, and develop a team of 5-10 Customer Service Representatives to consistently deliver outstanding customer experiences
- Own reporting and performance insights: analyse data, identify trends, and turn them into clear actions and improvements
- Stay close to the customer: jumping into calls, emails, and live chat when needed to support the team and maintain great service standards
- Bring a continuous improvement mindset, always looking for smarter, faster, and better ways to do things with the customer at the centre
Okay, let’s talk about you:
- 2+ years’ experience leading a customer service or contact centre team
- Experience in a fast-paced, FMCG or startup environment (a plus, not essential)
- Comfortable working with CRM systems and technology
- Strong commercial mindset with the ability to interpret and act on data
- Excellent communication skills, both written and verbal
- Interest in the automotive industry is a plus 🚗
What's in it for you?
- Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
- Enjoy our fantastic employee wellbeing partner, Sonder, available for you and your family.
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts, NRMA cover and of course our finance options!
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