Customer Services Consultant (2nd line)

<p>As a Customer Services Consultant, you <strong>solve customer tickets</strong> that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.</p> <p>You are responsible for:</p> <ul> <li>Making your customers’ day by <strong>providing solutions</strong> for the challenging problems they experience.</li> <li><strong>Taking ownership of the problems assigned to you </strong>and communicating the implemented solution to your customer.</li> <li>Finding the most suitable solution using your acquired <strong>technical knowledge and specific expertise</strong>.</li> <li><strong>Updating Customer Services knowledge base</strong> to ensure our expertise gets documented.</li> <li><strong>Maintaining a strong network within your team and the company</strong> to find the optimal solution for your customer.</li> <li><strong>Balancing your time, priorities, and incoming tickets</strong> while always keeping an overview.</li> </ul>