Customer Services Supervisor

Lead, coordinate & make an impact

Ready to take the next step in your career? We’re looking for a hands-on Customer Services Supervisor to lead a small team and keep our operations running smoothly.

In this role, you’ll be at the heart of our logistics operation—driving performance, supporting your team, and ensuring our customers receive the high level of service they expect.

 Your key responsibilities

• Lead and support a team of Customer Service Administrators and Warehouse Operatives

• Coordinate and allocate daily workloads in line with operational priorities

• Manage customer accounts, reporting and administration

• Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays

• Plan resources effectively to avoid delays and ensure smooth operations

• Maintain a safe, clean and compliant working environment

• Generate, check and issue weekly customer invoices accurately and on time

• Monitor performance and ensure company procedures and customer standards are met

• Investigate and resolve operational issues and non-conformances

• Implement and monitor corrective actions

• Maintain clear and professional communication with customers

• Ensure efficient use of warehouse space based on stock movement

• Support stock control coordination

• Ensure continuity of service during team absences

• Act as deputy for the Site Manager when required

About you

You are a proactive team leader who thrives in a fast-paced environment and takes pride in delivering excellent customer service.

• Experience in a supervisory or team leader role

• Strong people management and communication skills

• Hands-on, solution-oriented mindset with a “can-do” attitude

• Organised and able to prioritise effectively

• IT literate with strong administrative and numerical skills

• Experience in logistics, warehousing or distribution (preferred)

• Ability to implement operational and Health & Safety procedures

• Comfortable working in a cold store environment

Experience in temperature-controlled logistics is an advantage, but not essential.

What we offer

• Competitive, market-based salary

• 25 days annual leave

• Pension and insurance schemes

• Training and development opportunities

• Career progression within a growing organisation

• A supportive and professional working environment

About Thermotraffic

Thermotraffic delivers high-quality, temperature-controlled logistics solutions across the supply chain, with a strong focus on reliability, efficiency and customer partnership.

Get in touch
If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please send an email to careers@thermotraffic.com.